Have a question before you order?

Here are quick answers about custom laser engraving, personalization, processing times, shipping, and local pickup in Pasadena, Texas. If you don’t see your question, contact us and we’ll gladly help.

Do you ship nationwide?
Yes. We ship across the United States. Tracking is provided once your order ships.

Do you offer local pickup in Pasadena, Texas?
Yes. Local pickup is available in Pasadena, Texas. After your order is ready, we will contact you with pickup details.

How much is shipping?
Shipping rates are shown at checkout based on your order and destination.

What if my package shows delivered but I cannot find it?
Check around your home, mailbox, and with neighbors, and confirm the shipping address used at checkout. If you still cannot locate it, contact us and we will help you with next steps.

Do you accept returns or exchanges?
Because our items are custom and made to order, we do not accept returns or exchanges for non defective items. If there is an issue with craftsmanship or an engraving error on our end, please contact us and we will make it right.

What if my item arrives damaged?
Please message us within 48 hours of delivery with photos of the item and packaging. We will review and help with a replacement or resolution.

Can I cancel or change my order?
If engraving has not started, we can usually help with changes or cancellations. Once production begins, cancellations and changes may not be possible due to the custom nature of the item.

How do I personalize my order?
Add your personalization details in the personalization box on the product page. If you have a special request, you can also message us before ordering.

Do you send a proof before engraving?
For most name and text orders, we engrave using the details you provide. For logos, bulk orders, or more complex designs, we can provide a proof upon request to confirm layout before engraving.

Can you engrave a logo or custom design?
Yes. We offer custom logo engraving for business, realtor, and corporate orders. Send us your logo file and the product you are interested in, and we’ll confirm what works best.

What if I made a mistake in my personalization?
Because each item is made to order, please double check spelling, dates, and capitalization before submitting. If you notice an error, contact us immediately. If engraving has not started, we will do our best to update it.

Do you offer bulk discounts for realtor closing gifts or business orders?
Yes. We love partnering with realtors and businesses for client gifting and branded pieces. Contact us with your quantity, timeline, and personalization needs for a custom quote.

Can you engrave multiple names or send gifts to multiple addresses?
Yes. For bulk orders, we can engrave multiple names and ship to one address or multiple addresses depending on the project. Message us and we will guide you through the easiest process.

Still have questions? We are happy to help. Contact us and we will respond as soon as possible.